Leashes & Leads

They took good care of our nervous little girl and helped her adjust to being away from home and around other dogs. The report cards you get are great as well! She was pretty tuckered out when she got home! 1 Share Response from the owner 4 years ago It was so nice to watch Buttercup come out of her shell! She was such a sweet girl. We hope to see her again!

Started off great with grooming our Newfie and taken him there for almost two years. It slowly became more inconsistent and worse. The last grooming, upon arrival the groomer was noticeably unpleasant. Upon pick up I couldn’t believe my eyes seeing the random/uneven shaving she had done. It was down to his skin in some places. The cut was also choppy and uneven. I couldn’t even talk to her I was so upset. When I called the manager I was directed to voice mail. He did finally call back and requested I email pictures for him to determine if it was unacceptable. He mentioned they’ve had “issues” and may be setting up protocols/procedures for improving communication. I requested a refund and emailed pictures. This was over two months ago. I have called and left messages and received no reply. Really disappointed. I do not recommend and will never go back.

Update: Leashes and Leads reached out post-review and refunded about $250 of the boarding fee, which I appreciate. --- So let me preface this by saying that I have high regard for the equine park here (both me and my kiddo have taken riding lessons there), and I love the attached vet (Meadow View), but I've had nothing but bad experiences with the pet boarding/kennel part of the Leashes and Leads business. I dropped my two dogs and one cat off there for a five-day out-of-state trip and when I arrived, the worker who took them appeared completely disinterested and displayed no affection for my pets, and I could hear another female worker in the kennels yelling at and cursing at the dogs. Unfortunately we had to leave the state in a few hours and there was no time to find another boarding solution, or I would've, because this gave me loads of bad vibes. When I returned to retrieve them, I once again heard a worker shouting and cursing at the dogs in the back, and after I got them home it turned out one of my dogs had contracted giardia (an intestinal parasite) AND conjunctivitis (pink eye) when she was there, and the other, a senior dog, now has kennel cough. So far the giardia has cost around $700 in vet fees and my poor pup has had the worst week trying to recover from it. Now, I know that it's always a risk for critters to contract stuff anywhere they're boarded, but for them to contract three separate sicknesses between the two of them, and most especially the fact that none of the workers seemed to be treating them well--that's just not okay in my view. Added to this, the fees for boarding were more than I was originally quoted--nearly $800 for 5 nights, with the two dogs sharing a kennel and the cat in a separate area. (Note: the cat came home fine and seems to have had an okay experience there.) I definitely will not board here again and can't recommend it to anyone else. Negative Quality, Professionalism, Value 3 Share Response from the owner 5 years ago Hi Naomi, I am very sorry to hear your dogs were sick when brought home. We did reach out to you to discuss your concerns, but never received a call back. We hope to hear back from you.

The staff and facilities are the best in the area. The staff know their products and services, treat everyone well, and offer informed advice. My wife and I took our dog through a few reactive behavior classes and had a good experience with the trainer. We also use the outdoor dog park. It's clean and full of activities, including a pond and a washing station. This is the only dog park on the west side of Rochester and I wish we had found it sooner. There is an annual fee, but it's worth it. Like Share Response from the owner 6 years ago Thank you so much for sharing, Justin!! We're so glad to hear we're your favorite place to bring Finn :)

We have used Leashes and Leads 3 times now for Rosie's Playcare visits. She absolutely loves playing with the other dogs and its great for us if we don't have time to let Rosie out during lunch time or if we need to get something done during the day. Each time we have sent Rosie to Leashes and Leads, we have requested a report card. The pictures attached are photos sent to us by the staff that work there and this helps give us an idea of how her day is going and to know she is being cared for. We usually get these report cards around 2 pm and they give a lot of detail as to what she has been up to and who she has been making friends with. We have also used Leashes and Leads for Rosie's Nail Trims. This helps us not have to worry about trimming her nails and they offer to "Round the nails off" (I don't know the proper name for it) so that her nails wont puncture leather on our furniture. We love using Leashes and Leads for it helps us out as Puppy parents and it gives Rosie a fun day with her furry friends. I would highly recommend this facility to anyone for they are very professional. They have lots of treats and dog food options as well for your pet. If you're thinking about using Leashes and Leads, defintely stop by for a tour of their place for yourself! They would be happy to show you around for that's what they did for me. Thank you Leashes and Leads for giving Rosie a fun place to visit and thank you for all the report cards on her status! We truly appreciate you and your professionalism! 3 Share Response from the owner a year ago Rosie sure loves coming to play and we enjoy having her! Thank you so much for your review(:

I’ve been using Leashes & Leads for grooming, doggy playcare, boarding & my pet’s treats and toys for over 5 years! My dog Bentley and my grandpup Nino love their days full of activity! Bentley’s grooming is always top notch and the staff in all aspects of this business are friendly and helpful, and above all else- they love the animals! They have great, active social media accounts so we can see pictures of our pets during the day! The outdoor dog park is an added bonus and during the warm months in MN, the pond is appreciated for our daily swims! Thank you to the wonderful staff at Leashes & Leads- my guys and I appreciate you! 💙🐶🦴🎾🐾 2 Share Response from the owner 4 years ago Thank you for continuing to use all of our services over the years! We appreciate it and enjoy when the boys come(:

We have used L&Ls for puppy training, grooming, the dog park and the store. We have not used their daycare or boarding. There were lots of dogs out at the park today playing in the pond which was fun for our puppy. They also have a large area with agility obstacles. We have had a couple issues with grooming our smaller, more anxious dog but overall L&Ls is a nice asset for all your doggy needs.

We got our pup Arlo and Leashes and Leads has been great for all things pup related! We put him in play care once a week which he loves and we also take care of all his grooming needs here as well! The staff is great and are ready to answer any questions you have! Like Share Response from the owner a year ago We appreciate your review, Kristina! Thank you for bringing Arlo to us(:

I cannot express enough how much we love bringing our pug, Gus, to Leashes & Leads! From the moment we walk in, we feel welcome. The store itself is a pet paradise. The facilities are fantastic with on-site boarding, doggy daycare, grooming, training & both an indoor & outdoor space for Gus to play. Leashes & Leads also includes a retail store which is always well-organized, clean & stocked with an incredible variety of high-quality pet products. Whether we need food, toys, accessories or snacks, they have it all; the knowledgeable staff is always there to provide guidance & recommendations. The store also hosts fun events & activities for pets, fostering a sense of community among pet owners. It's a place where we can connect with other pet enthusiasts, share stories & socialize our dogs (& ourselves!). Leashes & Leads has it all, making it a haven for pet lovers. From the warm & caring staff to a vast selection of pet products; or the full-service accommodations that consider each pets' needs to an overall welcoming atmosphere, my pug gives it a resounding four paws up! 1 Share Response from the owner 4 years ago We appreciate your review, Christine!

It's not often I'm comfortable leaving my two girls anywhere, but they were happy and I feel they enjoyed doggie daycare for the four days they were at Leashes & Leads. Never once did they balk at going back, or walking away from me with the staff. And something that made me happy was they never come back to me stinking of kennel. I also thought the staff was amazing, interested, and kind.

I brought my almost 6 month old Boxer pup for a day of play care and would 100% bring her back. From the moment I dropped her off I felt at ease. She had SOOO much fun meeting new friends and I absolutely loved the amount of socializing she got with other dogs. She was exhausted when I picked her up! Also, the report card they sent out mid day was a huge bonus. I loved reading how she was doing and seeing pictures and watching videos of her with her new friends. Like Share Response from the owner 3 years ago Haha - Haven was a wild child and had an absolute blast! We hope to see her again in the future!

Super nice staff and great service. They were patient with my hyper and nervous dogs. Affordable prices but amazing grooming. They did both dogs I brought in in under 3 hours. Definitely will come back, thank you! Especially Emily who was super helpful and friendly. 2 Share Response from the owner 3 years ago So happy to hear of your great experience, Siara! Thank you for sharing!

Have had a great experience at leashes and leads. We utilize their playcare and love it. We know our dog is getting great care and attention. The biggest plus is the pictures and videos of our dog we get to see on Snapchat. They also allow customers to add on services such as grooming, holiday pictures, etc. in terms of boarding, we have never boarded our dog here but have heard nothing but good things from friends who have. 1 Share Response from the owner 3 years ago Luna is SO sweet! We love having her. Thank you for your review!

Our pup loves going to playcare at leashes and leads. He started in the training academy and moved to regular playcare once he was older. Great experience overall. Like Share Response from the owner a year ago Oh, Sully! He sure loves coming! Thank you so much for your review(:

I take my dog here to the dog park twice or more a week. It is a very nice dog park, clean and they do good maintenance on it since you pay for it. We also groom our dog here and leave him for the occasional daycare, and he loves it. The only reason I do not give five stars is because the store itself is very expensive. For a regular toy you could get on Amazon for $5, you will pay $15 or more here.

We have been bringing our dog to playcare for about a year now. They have a convenient drop-off door on the side of the building. You can add a ton of things to their day at play such as a holiday photo, an extra treat, and many other add-ons. They have extended pick up hours for those that work later. They have an indoor and outdoor dog park and they hold events occasionally. There's grooming and boarding. There's also a separation between those that play more and those that are more laid back. These photos are from a St. Pawtricks party they held. All the staff has been helpful and nice Like Share Response from the owner a year ago Russell is a sweet boy! We enjoy having him! Thank you for your review!

I recently moved to Rochester from upstate NY. The grooming my Samoyed received was better than any she previously had, and at a fraction of the price. Plus, she seemed super happy and not stressed at all when done! The staff were ridiculously friendly, and they allowed me to run my other dog around the grounds. Definitely will return for more grooming sessions. I cannot be certain, but I think the groomer's name was Emily. Like Share Response from the owner 3 years ago Yes, it was Emily! Happy to hear she gave a groom to your satisfaction! Thank you for your review!

I feel blessed to have my Gracie being taken care of by groomer, Andrea! She is pure love and goes above and beyond for Gracie and me. I always know I will be 100% satisfied with Andrea's work! Thank you Leases and Leads for having such a wonderful grooming department, you have true treasure there in Andrea! Look forward to our next appointment. Below are after and before pictures Positive Responsiveness, Reliability, Quality, Professionalism, Value Like Share Response from the owner 5 years ago That is so Very Kind Colleen, I will make sure to let Andrea Know.

Tried to check my dog in with Mike at the front desk, clearly needs more training. I had to wait about 5-10 minutes for someone to actually help me because he didn't know how to check me in. Not sure what the orientation process is around there but it obviously needs more work Price assessment Not sure Services Dog grooming Like Share Response from the owner 5 months ago Hello Deenez, This is Mike not sure the situation you are referring to. The grooming check in process is fairly simple. We page the groomer and they come from the back and

The staff are friendly and easy to talk to. I took my pet in for a nail trim and was first happy that my dog was not "clicking" when she walked. Though when I got home, she was "clicking" again. I looked at the nails and they were not very short has her nails were very long. Not sure if this had to do with the free service I got since I adopted from Paws and Claws and a coupon to use here. The store is nice a big and open. It is a very nice store. Though the front doors are not working and there were no signs directing to the side doors. I was a first-time customer here and was very lost at the beginning and had to find my way around. There are not many items to choose from here. I also paid for the day use for the dog park they have, and I really was happy at first. Its big and open. Plenty of things for the dogs to play with. Though the more I looked around, the weeds are very tall and not being taken care of. It looks really bad. Also, the pound that they have, I would not let my dog play in the water as there is lots of Alge growing and looks unsafe. The water fountains they have in the pound hardly work. The gates they have a mish mashed and do not match. Overall, I don't think I will be going back to this place unless they start cleaning up the area and make it look more professional. The weird thing is you go in a private drive by a house, and it backs right up to the dog park. It's kind of creepy to walk by it taking your dog down to the park. Like Share Response from the owner 9 months ago Thank you for taking the time to leave your detailed feedback. We truly appreciate you visiting us and sharing your experience.